WHERE IS MY ORDER?
When your order is dispatched, we will send tracking information when available. You can also use the Track Your Order page.

CAN I CHANGE OR CANCEL MY ORDER?
Contact Customer Care as quickly as possible. Orders can enter processing quickly, so we cannot guarantee that an order, product or delivery address can be changed or cancelled after it has been placed.

CAN I CHANGE MY DELIVERY ADDRESS?
Contact Customer Care immediately. Once an order has been processed or dispatched, a delivery-address change may no longer be possible.

HOW DO I RETURN AN ONLINE PURCHASE?
Go to Returns & Refunds and contact Customer Care before sending anything back. For most online purchases, the statutory withdrawal period is 14 calendar days, subject to legal exceptions.

WHAT IF MY PRODUCT ARRIVES DAMAGED?
Contact Customer Care with your order number, a description of the problem and clear photos of the product and packaging where possible.

WHAT IF I RECEIVE THE WRONG PRODUCT?
Contact Customer Care with your order number and details of the item received. We will tell you the next steps.

HOW WILL I RECEIVE MY REFUND?
Eligible refunds are normally returned using the same payment method used for the original purchase unless another method is expressly agreed.

WHY HAS MY PAYMENT FAILED?
Check your payment details, available funds and any bank security confirmation. If the problem continues, contact your bank or payment provider.

ARE ONLINE PRICES THE SAME AS STORE PRICES?
Prices, promotions and product availability may differ between GILASCO online and the physical store. The price shown for the channel where you buy applies to that purchase.

IS EVERYTHING IN THE STORE AVAILABLE ONLINE?
No. Online and in-store ranges may differ, and availability can change quickly.

CAN AN ITEM BECOME UNAVAILABLE AFTER I ORDER?
In exceptional cases, stock information can be incorrect or an item may become unavailable. If we cannot supply an item, we will inform you and refund the amount paid for that item.

WHAT LEGAL GUARANTEE APPLIES TO PRODUCTS?
For goods covered by Spain’s statutory consumer guarantee rules, the legal guarantee is generally three years from delivery. Your statutory rights apply independently of any commercial guarantee.

WHERE IS THE GILASCO STORE?
Av. Condes de San Isidro, 44, 29640 Fuengirola, Málaga, Spain.

WHAT ARE YOUR OPENING HOURS?
GILASCO Fuengirola is open Monday-Sunday from 10:00 to 23:00. Public-holiday hours may vary.

HOW CAN I CONTACT GILASCO?
Call +34 624 125 051 during store opening hours or use the Customer Care form. Email: [CUSTOMER SERVICE EMAIL].