DELIVERY INFORMATION
Before completing your order, please check that your name, delivery address, postcode, telephone number and email address are correct. Incorrect information can delay your delivery.
DELIVERY AREA
Delivery availability is checked automatically using your delivery address and postcode during checkout. If we cannot deliver to your address, you will be informed before payment is completed.
ESTIMATED DELIVERY TIME
The estimated delivery time for your order is shown during checkout. Working days are Monday to Friday, excluding public holidays.
Orders may take longer during public holidays, major promotions, periods of unusually high demand or
circumstances outside our reasonable control.
DELIVERY METHOD
The delivery methods available for your address will be displayed during checkout.
SHIPPING FEE
The exact shipping fee is shown during checkout before you place your order. If free delivery applies to your basket, this will be shown automatically before payment.
TRACKING INFORMATION
When your order has been dispatched, we will send you tracking information when tracking is available for the selected delivery service.
DELIVERY PROBLEMS
If your parcel is delayed, damaged or appears to be lost, please contact Customer Care and provide your order number.
IMPORTANT
Please do not accept a parcel that is visibly open or seriously damaged without reporting the issue to the courier. If
you discover damage after delivery, take photographs of the parcel and products and contact us as soon as possible.